Two Ellis Moving trucks with a view of Vancouver city

If you are unable to accept delivery of your shipment within the free waiting time (eg, 2 hours) after notification of arrival at destination, you may ask for waiting time until delivery can be made. There is a fee for the vehicle and manpower for each hour between 8 a.m. and 5 p.m. local time (excluding Sundays or state/national holidays).

The alternative is unloading your shipment at our warehouse. You will have storage, handling and delivery from warehouse expenses, and consequently it may be less expensive to pay for waiting time, if it is not for an excessive length of time. We are not obligated to provide waiting time, but we will do so when it does not result in the delay in the delivery of other customers' shipments or does not cause other undue inconvenience to the carrier.

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